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The first problems people hit in YachtGrade, what is usually behind each one, and where the full steps are.
Most problems in YachtGrade have a short reason and a short fix. This page collects the ones people hit first, says what is usually going on, and points to the guide with the full steps. If yours is not here, the last section shows how to tell us.
Three things can stop you, and the screen tells you which. Your role: owners, admins and techs can add boats, while contractors and viewers see "Ask an admin to add the boat." Your permission: adding a boat raises the monthly bill on a paid plan, so the owner decides who can. You will see "Not set up for you" and a button to ask the owner. And your plan: when it is full the screen says "Your plan is full". The owner sees Open Billing, and everyone else sees Ask the owner. The first 100 beta members get 5 boats free for life.
Read set up your first boat, add techs and permissions and export your data and billing.
A tech sees every boat in the company. A contractor sees only the boats ticked for them on the Team tab in Account. If a contractor cannot find a boat, an owner or admin can tick it there. If someone belongs to more than one company, check which one they are signed in to. The Menu has a row for switching. A boat that has been archived is off Today until someone taps Restore boat, and a boat removed from the account is gone for good. See join your company on YachtGrade and remove or archive a boat.
Do not look for an N/A button. There isn't one, on purpose. The checklist is built from what the boat's equipment profile says it carries, so a question about a generator appears because the profile lists a generator. Open the boat's Equipment, and remove or correct the unit. The question drops off the next check. If it is a question that should only apply to boats with certain equipment, an owner or admin can set that on the template. Steps are in boat equipment, engine hours and parts and customize checklist templates.
Check the cap before anything else. While any checkpoint in Tier 1 (critical) is in Action, the grade is held at "Action required", and the number is left alone. So a boat can read 79 and still say Action required until the critical item is fixed. A checkpoint not checked is not counted as a pass either. It leaves the score and lowers coverage. The health score guide shows how every number is built.
Keep working. Answers and photos save on the phone first and send when signal returns. A badge in the corner shows what is waiting. Read offline boat photos with no signal.
On Today, the tile Photos waiting to upload counts them. Keep the app open somewhere with signal and the number falls. A photo's "taken at" time stays the time it was taken, whenever it uploads. If the number does not move, see photos not uploading.
A report is written in the company's language, whatever language the tech used for the check. An owner or admin sets it on the You tab in Account, under Language. Your own language setting only changes what you read in the app. See YachtGrade settings and language.
Tap the yellow Something wrong? Tell us button in the header. On a check, it is the first row of All sections. It asks "What went wrong?" and you answer by typing, or by tapping Talk to speak. It sends with the screen you were on, your phone, the app version, how much is waiting to upload and any recent errors, so you do not have to explain them. When it has the picture it shows a summary. Tap That's it to send, or Add more.
If the chat cannot open, or it did not send, use Write to us instead, or open the Menu and tap Send feedback ("Tell us what's not working"). It is one box and a Send feedback button, and it reaches us as an email. If it needs an answer, the answer comes by email. The chat does not appear on pages that owners see.
Why can't I see a screen someone else told me about?
Many screens depend on your role. The Company tab, Team, Billing, export and checklist editing are for owners and admins, and some are open to techs only when the owner has given the permission. Ask an owner or admin, and check add techs and permissions.
Is there an iPhone or Android app in the app stores?
The iPhone app is in the App Store: search for YachtGrade and sign in with your usual login. On Android, get it from Google Play. It also runs in the phone's browser at app.yachtgrade.com. See install YachtGrade on your phone.
How do I tell you something is wrong?
Tap Something wrong? Tell us in the header, or open the Menu and tap Send feedback. Either one reaches us as an email.
Can I mark a question N/A when the boat doesn't have the equipment?
No. There is no N/A. Fix the equipment profile and the question stops being asked.
Why does the score say Action required when the number is high?
A critical checkpoint is in Action. The number shows the real points, and the grade stays at Action required until the critical item is fixed.
YachtGrade was designed by a USCG 100-ton captain who spent five years managing, detailing, running and selling boats in South Florida, after four years building IT systems for businesses. Who built it →
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This describes how the current YachtGrade app works. It is general guidance, not a survey and not a substitute for one.
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