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The email that does not arrive, a link that expired, a forgotten password and the wrong company, fixed one at a time.
Most sign in trouble is one of five things: the email did not show up, the link was opened somewhere else, the wrong sign in method, a forgotten password, or the right login in the wrong company. Here is each one and the fix.
The sign in screen asks for your Email and Password and has a Sign in button. Password is the main way in on purpose. A tech on a dock who never gets an email cannot work, and a password does not depend on one.
If you have no password yet, tap Email me a link instead. With your email already typed in, one tap sends the link. With the box empty, the form switches so the email box is all you fill in, and the button reads Email me a link. To go back, tap Use a password instead.
A link signs you in. It does not make an account. If you were never invited and never signed up, no link will arrive.
After you ask for a link you see Check your email: "If that address has an account, a link is on its way." The wording is careful for a reason. The screen looks exactly the same for an address that has no account, so nobody can use it to find out who is a customer. That also means it will not tell you that you mistyped.
A link works once and expires in an hour. If you tap it twice, or ask for a second link and then use the first, you land on That link has expired. or That link did not work. Tap Go to sign in and ask for a fresh one.
Open the link on the same phone and browser you asked from. Opening it on another device, such as a laptop when you asked on your phone, is the usual reason a link fails. If you opened it on the wrong device, ask for a new link and open that one where you want to be signed in.
Next time, sign in with it. Setting a password is worth doing even if you normally use links, so you are never waiting on an email at the dock.
One email can work for more than one company. If the boats you expect are missing, you may be signed in to a different one. Open More, then Switch company, or open Account and look for the Your companies card on the You tab. It lists each company with your role, marks the current one You are here, and has a Switch button beside the others.
Two things to know. Switch company only appears in the Menu when you actually have more than one. And if photos or answers are still uploading from the phone, the app will not switch yet: it says how many items are still uploading and asks you to switch once they are up. That is protecting your work, so wait for them to send.
If you were invited to a company and cannot see it at all, open the invite link again while signed in and tap Join. The step by step is in join your company on YachtGrade.
Sign in again with your password. If you tapped Sign out on the You tab, that signs out this device only, not your other phones. If you share a phone, sign out on it when you hand it over: signing out also clears the boats the phone had saved for offline use, so the next person does not see yours.
Setting a password and keeping the app on your phone, from install YachtGrade on your phone makes getting back in a few taps. If you are still stuck, tell us from the Menu with Send feedback once you can get in, or write to the person who invited you.
Why did my YachtGrade sign in link not arrive?
Check the address for typos, look in spam, wait a couple of minutes, then ask again. If that address has no account, no email is sent, and the screen looks the same either way.
Why does my sign in link say it expired?
Links work once and expire in an hour, and asking for a new one cancels the old one. Go back to sign in, ask for a fresh link, and open only the newest one.
How do I reset my YachtGrade password?
On the sign in screen, type your email and tap Forgot your password. Open the link in the email, set a new password of at least 10 characters on the You tab, and tap Set password.
I can sign in but my boats are missing. Why?
You may be in a different company. Tap More, then Switch company, or use Your companies on the Account You tab. It only appears if your email belongs to more than one.
Can I sign in on my phone and my laptop at the same time?
Yes. Sign out on one device only signs out that device.
YachtGrade was designed by a USCG 100-ton captain who spent five years managing, detailing, running and selling boats in South Florida, after four years building IT systems for businesses. Who built it →
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This describes how the current YachtGrade app works. It is general guidance, not a survey and not a substitute for one.
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