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Fleet trends.

Read the Boat trends screen and your customer reviews: who needs attention first and what keeps coming up.

How to · 5 November 2026

Once a few checks are done, YachtGrade can show you what they add up to across your boats: which one needs attention first, what keeps going wrong, and how hard the engines are working. It can also collect what customers say about you. This guide covers both screens and how to read them.

Where to find them

Open the Menu. Under Your company you will find Boat trends ("See problems that keep coming up"). Under Work with others is Customer reviews ("Read what customers have said"). Owners, admins, techs and viewers see both. Contractors do not.

Both screens use only your own company's boats. Nothing from another company appears on them.

Boat trends: the four numbers at the top

The screen is headed "Last 12 months" and opens with four tiles:

Boats: how many active boats you have. Removed boats are not counted.
Scored visits: finished checks in the last 12 months that carry a score. An imported check with no score is left out on purpose. Counting it would make a boat look checked when the number came from nowhere.
Open action items: findings still open at Action, across the fleet. It turns red when it is not zero.
Comes up most: the part of a boat that has been flagged most often, or "Nothing yet".

Fleet health: who to look at first

Under Fleet health every boat is a row, with the lowest score first and boats never scored at the bottom. That is the order a manager works in. Each row shows:

the boat's latest score, and "Checked" with the date, or "Not scored yet";
how many open items it has at action and at watch;
a small note beside the score, such as "up 4", "down 6" or "unchanged". That compares its latest scored check with the one before it.

Tap a row to open the boat. A falling score is a reason to open the boat and read what changed. The number alone does not tell you why. If a score looks wrong, the health score guide explains how it is built, including the cap a critical item puts on it.

What comes up most, and what kind of problem

What comes up most ranks the parts of your boats that have been answered at Watch or Action on finished checks in the last 12 months. Each bar splits into action and watch, with the counts printed beside it, how many boats it was on, and the kinds of problem found, such as leaks, corrosion or wear. Parts with more action items come first. If your whole fleet has a leaking raw water pump, you will see it here before you see it boat by boat.

What kind of problem counts the same findings by type instead: leaks, corrosion, seized or stiff, wear, not working, expired, service due and so on. Use it to see whether your fleet's trouble is mostly wear, mostly leaks, or mostly paperwork that has run out.

Read these as counts of what techs recorded, not as a verdict on any one boat. A part that shows up on five boats is a pattern. A part that shows up five times on one boat may be one problem that has not been fixed.

Engine hours

This section lists each engine and generator with its latest hour reading and the date it was read. With two readings at least a week apart you also see how many hours it ran between them and roughly how many a month. With a single reading, it says "first reading". If you see nothing yet, the screen says hours fill in from each boat's next check, where the tech reads every engine's meter.

Customer reviews

The Reviews screen has two parts. Where else they can leave it holds the links to your Google, Yelp, Facebook and Better Business Bureau pages. Paste the link for each one you use. Leave a field empty to hide that one. Changes save themselves. Every reviewer sees all of the places you add, whatever they scored, because showing Google only to happy customers is review gating, and Google prohibits it.

What has come in lists each review with its stars, date, comment, who wrote it and the boat. Each one says either "may be quoted" or "private feedback", depending on the permission the customer gave.

To get reviews, open a boat and tap Ask for a review. You get a link and a QR code to hold up on the dock, or you can send the link yourself. YachtGrade does not send it for you. It is one review per link, and it asks the customer's permission before anything is quoted. If the boat has a recent visit, you can tie the request to that visit and choose up to six of its photos to go with it.

Common questions

Why is my Boat trends screen mostly empty?
It is built from finished, scored checks on your own boats. With none yet, the lists say so. Complete a check and it fills in. Engine hours need a meter reading from a check, and a rate needs two readings at least a week apart.

Why does a boat show "Not scored yet"?
It has no finished check with a score. An imported check from another system does not count.

Can I see how my fleet compares with other companies?
No. These screens show your own boats only.

Why can't I see Boat trends or Customer reviews?
Contractors do not get them. Owners, admins, techs and viewers do. Ask an owner or admin about your role.

Does a review request go to the boat owner automatically?
No. Ask for a review makes a link and QR code. You decide who gets it.

To see what changed on one boat between visits, read how to show owners what changed. For the scoring behind the numbers, see the health score page.

More how-to guides

YachtGrade was designed by a USCG 100-ton captain who spent five years managing, detailing, running and selling boats in South Florida, after four years building IT systems for businesses. Who built it →

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