Guarantees
The first 100 beta members get 5 boats free for life with no card, so there is nothing to refund on those boats. The guarantees below begin with your first payment. Each one explains what it covers, when you must contact us, and what we refund.
Before your first payment
Money back guarantees after your first payment
Each guarantee covers a specific result from your reports. The time limit, claim deadline and refund are different for each one.
Your first inspection on a real boat produces a report you would send an owner.
At least one owner responds to your reports.
Your reports win at least one approved repair.
Limits that apply to all three guarantees, from the terms. Each guarantee counts from your first payment, not from the day you join. We take your word for whether the result happened. Each guarantee can be used once by each business, and refunds under all of them together never add up to more than you have paid us.
Canceling takes effect at the end of the period you have already paid for. Apart from these guarantees and what the law requires, a period you have paid for is not refunded in part.
Four product and service promises
These commitments cover the product and service. They are separate from the three money back guarantees above.
Your first report, today.
Add a boat and run an inspection, and its report is ready when the inspection is finished. The checklist is built from the equipment aboard, so there is nothing to write first. You can do this as a beta member, before you pay anything.
Your rate, locked for five years.
The per-boat rates you subscribe at stay yours for five years while your subscription stays active. If list prices rise, your rates do not. It locks the rates, not the total: adding boats adds to the bill.
Your records are never held hostage.
Whatever happens to YachtGrade, you get every boat, photo, check and report, in files that open without us. Press Export data in the app at any time and we email you a download link: a folder for each boat, its reports as PDFs, its photos and spreadsheets. Or email support@yachtgrade.com and we send them within 30 days of the request.
No technician needs training.
YachtGrade is meant to be handed to someone on the dock. If any of your people needs training to run an inspection, tell us within 30 days of the end of that month and we refund that month.
What these promises do not cover
An inspection report is not a marine survey.
The report records the boat’s condition and readiness on the day it was inspected. It is not carried out by an accredited surveyor and does not replace a pre-purchase, insurance or damage survey.
We never grade a boat from a photograph.
A person aboard chooses Pass, Watch or Action. No model makes that judgment.
We do not guarantee that an owner will read or respond to a report.
Owners can open a report from a link on their phone without an account. If the conditions of the Owner-Noticed Guarantee are met and not one owner responds during its first 60 days, that guarantee applies.
We do not promise that nothing aboard will break.
Boats break. A report records what was checked, when it was checked, and what the technician found.
Beta invite
The first 100 beta members get 5 boats free for life. No card, no contract. We ask for honest feedback.
Questions about a guarantee? Email support@yachtgrade.com.
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A YachtGrade report is a condition and readiness report. It is not a survey, is not carried out by an accredited surveyor, and is not a substitute for a pre-purchase, insurance or damage survey.
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